How to Setup Two-Factor Authentication

Using Two-Factor Authentication adds another layer of security to the nuu:bit Customer Portal. You will need to provide a one-time password (authentication code) when you login. To setup the Two-Factor Authentication, you will need to download and install the Google Authenticator app onto your mobile phone.

For a quick overview of the Google Authenticator app, watch this short video.

1. In the  nuu:bit Customer Portal, select Account Settings, and then Security Settings.
2. Click Google Authenticator.
3. Click SMS/Voice. This needs to be setup before you can add the 2-Step Verification.
4. To setup the 2-Step Verification, click Set up and the follow the steps on the screen.
5. At the end of setting up SMS/Voice within Get codes via our mobile app instead, select Switch to app.
6. Follow the instructions on the screen to complete the 2-Step Verification setup.
7. In the nuu:bit Customer Portal, click Account Settings, and then Security Settings.
8. Click Set Up Two-Factor Authentication.

9. Open the 2-Steps Authenticator app on your mobile phone and tap Scan QR Barcode. Enter this verification code when prompted during account sign-in appears. Depending on the type of mobile phone, you may also see the term Secret Key.

10. Type in the verification code and click Enable 2FA.

The Disabled setting on your screen will switch to Enabled. If you receive an incorrect code message, generate a new code on your mobile phone and enter it on your computer. If you are still having issues, review the common issues with 2-Step Verification.